Toddler (2-5 years old) are required to pay half of the price
Kids aged over 5 years old are subject to the normal rate (full price)
BOOKING CONFIRMATION & PAYMENT
Down Payment is minimum 30% from the total purchase
Invoice will be sent through whatsapp or email once the downpayment is paid
Final payment must be settled maximum 7 days before the trip. If final payment is not paid on the due date, then we have the rights to declare booking as cancelled
RESCHEDULE
Reschedule is only applicable maximum 30 days before the trip
Reschedule made less than days before the trip will forfeit the down payment
CANCELLATION
Cancellation by guest means no refund, but can be transferred to another person (substitute guest)
Cancellation or prohibition made by the harbourmaster or goverment due to the weather condition, force majure, nature disaster, terrorism, political instability, or other external events, means guest could reschedule the trip or receive a full refund
Cancellation made by boat operator for other reasons that are unavoidable (such as a sudden technical issue), means boat operator responsible for arranging a replacement vessel as an alternative solution with the same price or class range. If we fail to provide the replacement, gust shall receive a full refund
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